Account & Data Deletion Request

Last Updated: April 17, 2025

📋 What happens when you request deletion?

Upon receiving your verified request, we will:

  • Permanently delete your account and all associated profile information
  • Remove your watch history, preferences, and saved content
  • Delete all personal data we have collected about you
  • Send a confirmation email within 24 hours of processing

⚠️ Please Note:

Data deletion is permanent and cannot be undone. You will lose access to your subscription, watch history, and any saved preferences. If you have an active subscription, please cancel it before requesting deletion.

We will send confirmation to this email

Optional - for verification purposes

Request submitted successfully!
We have received your data deletion request. You will receive a confirmation email within 24 hours. Please check your inbox (and spam folder) for updates.
Error submitting request.
Please check your information and try again. If the problem persists, contact us directly at [email protected]

📧 Alternative Method: Direct Email Request

If you prefer not to use the form above, you can send a direct email with your deletion request to:

[email protected]

Please include "DATA DELETION REQUEST" in the subject line and provide your full name, registered email, and username.

📞 Or Contact Us Via:

📱 Phone/WhatsApp: +256 709 568 003 / +256 771 233 626

Our support team will assist you with the verification process.

⏱️ Processing Time:

We commit to processing all deletion requests within 24 hours of verification. You will receive a confirmation email once your data has been deleted.