Account & Data Deletion Request
📋 What happens when you request deletion?
Upon receiving your verified request, we will:
- Permanently delete your account and all associated profile information
- Remove your watch history, preferences, and saved content
- Delete all personal data we have collected about you
- Send a confirmation email within 24 hours of processing
⚠️ Please Note:
Data deletion is permanent and cannot be undone. You will lose access to your subscription, watch history, and any saved preferences. If you have an active subscription, please cancel it before requesting deletion.
📧 Alternative Method: Direct Email Request
If you prefer not to use the form above, you can send a direct email with your deletion request to:
Please include "DATA DELETION REQUEST" in the subject line and provide your full name, registered email, and username.
📞 Or Contact Us Via:
📱 Phone/WhatsApp: +256 709 568 003 / +256 771 233 626
Our support team will assist you with the verification process.
⏱️ Processing Time:
We commit to processing all deletion requests within 24 hours of verification. You will receive a confirmation email once your data has been deleted.